| |

College Calendar FOI Page Contact List Course List Course Search Complaints Help Sitemap

Feedback and Comments

Feedback and Client satisfaction

You may wish to make a suggestion or submit a few words of appreciation following your experience in dealing with the College. Also you may have some concern(s) or constructive comment that the College would encourage you to tell us about.

The best way would be for you to follow current Coatbridge College policy and procedures. Click on the links below for more information.

• Student Complaints Procedure (pdf document)
• Customer Charter (pdf document)
• Customer Services Policy (pdf document)

College Complaints for Academic Session 2003/04

Coatbridge College	Number of Complaints	Category of Complaints	Number in Category
General Education	1	Course Related	11
		Employment Related	3
Science, Sport & Care	0	Finance	0
Creative Arts & Technologies	6	Theft	0
Business & Community Services	1	Equal Opportunities	0
College Wide	6
TOTAL:	14	TOTAL	14

College Complaints for Academic Session 2004/05

Coatbridge College	Number of Complaints	Category of Complaints	Number in Category
General Education	2	Course Related	10
		Employment Related	2
Science, Sport & Care	1	Finance	0
Creative Arts & Technologies	0	Theft	0
Business & Community Services	2	Equal Opportunities	0
College Wide	7
TOTAL:	12	TOTAL	12

College Complaints for Academic Session 2005/06

Coatbridge College	Number of Complaints	Category of Complaints	Number in Category
Business, Arts & Technologies	5	Course Related	13
		Employment Related	4
Care	3
Science, Hairdressing & Beauty	4	Finance	1
College Wide	6	Equal Opportunities	0
TOTAL:	18	TOTAL	18

College Complaints for Academic Session 2006/07

Coatbridge College	Number of Complaints	Category of Complaints	Number in Category
Business, Arts & Technologies	2	Course Related	12
		Employment Related	2
Care	7
Science, Hairdressing & Beauty	3	Finance	2
		Theft	0
College Wide	4	Equal Opportunities	0
TOTAL:	16	TOTAL	16

Client Satisfaction

Research has shown that learning from mistakes is an important way for public services to gain trust from their customers. Listening to, and asking for, comments, feedback and complaints about our service is a great way to make small adjustments to the way the College runs.

We would like to tell you as a potential/current customer of the College about our performance by directing you to the following links:

• Staff and Student Performance Indicators (external website)
• Are we getting it right for your survey results (pdf document)
• Telephone answering response times (pdf document)

If you would like to add a comment or a suggestion, please contact us